Only supplier accounts can create and manage products. If you’re a customer, you’ll see products that suppliers have made available to you.
Creating products
Products are the items you sell. Each product needs a code and a name, and can include additional details like descriptions, images, pricing, and stock information. You can create products individually through the interface, or import many at once using CSV files.Product fields
Product availability
By default, new products are set to available, meaning customers can see and order them. You can change this at any time to temporarily hide products without deleting them.Stock tracking
If you need to track inventory levels, you can enable stock tracking for individual products. This lets you:- Set current stock quantities
- Define low stock thresholds
- Choose what happens when products are out of stock
- Control whether customers can order when stock is low
Importing products
If you have many products to add, CSV import is the fastest way. You can include product details, categories, sales accounts, and pricing information in a single import.When importing products, any categories or sales accounts referenced in the CSV will be automatically created if they don’t already exist.
Updating products
You can edit any product details at any time. Changes to codes, names, descriptions, pricing, and availability take effect immediately.Product images
Product images help customers see what they’re ordering. You can upload images to a library and then assign them to products, making it easy to reuse images across multiple products.Image library
Your image library stores all uploaded images for your supplier account. Once an image is in the library, you can assign it to any product without uploading it again.If you upload the same image twice, the system will recognise it as a duplicate and use the existing version. This helps keep your library organised and saves storage space.
Uploading images
You can upload images one at a time or in bulk. Supported formats include common image types like JPEG, PNG, and WebP. When you upload an image, it’s added to your library and can immediately be assigned to products. You can also add alt text to make images more accessible.Assigning images to products
Once images are in your library, you can assign them to products in two ways:- From the product page, by selecting an image from your library
- From the image library, by choosing which products should use that image
Managing images
You can view all images in your library, see which products are using each image, and remove images that are no longer needed.Product categories
Categories help you organise your product catalogue into logical groups. Products can belong to multiple categories, making it easier for customers to find what they’re looking for and for you to manage large catalogues.Creating categories
To create a category, you just need a name. Category names must be unique within your supplier account, but the system treats them as case-insensitive, so “Electronics” and “electronics” are considered the same.When importing products via CSV, categories referenced in the import will be automatically created if they don’t already exist.
Category types
Categories can be one of three types:Assigning products to categories
You can assign products to categories in two ways:- From the product page, by selecting one or more categories
- From the category page, by selecting multiple products and assigning them in bulk
Viewing products by category
To see all products in a specific category, open the category from your categories list. You’ll see a filtered view of all products assigned to that category. You can also filter your main products table by category using the category filter column.Updating or removing categories
You can edit a category’s name at any time. If you need to remove a category, you can delete it. Deleting a category removes it from all products but doesn’t delete the products themselves.Sales accounts
Sales accounts help you organise products into groups based on how they’re sold or reported. Most suppliers use sales accounts to separate different channels — like retail, online, or wholesale — or to keep product data aligned with external accounting systems. Once you’ve created a sales account, you can assign products to it at any time, making it easier to manage large catalogues and track sales more clearly.Sales accounts are only available for supplier accounts.
Creating a sales account
To create a sales account, add a short unique code and (optionally) a name. The code is what you’ll use to identify the account throughout the platform, especially when importing products or working across multiple sales channels. Codes must be between 1–10 letters or numbers, and are automatically saved in uppercase. Names are optional, but can be helpful if you want something more descriptive. If you leave the name blank, we’ll generate one automatically.Assigning products to a sales account
Once your sales account is set up, you can start assigning products. Some suppliers prefer to assign accounts as they create products one-by-one, while others set up sales accounts first and bulk assign products later. You can assign products in two ways:- From a product page, by selecting a sales account directly inside the product
- From the sales account itself, where you can select and assign many products at once
Setting a default sales account
You can choose one sales account as your default. The default sales account is used when importing products via CSV that don’t have a sales account code specified. This helps keep imports consistent and ensures products are categorised even if you forget to include the sales account code. Only one account can be the default at a time.Updating or removing sales accounts
Sales accounts can be edited at any time. If you need to adjust the name or code, changes are saved automatically. If you no longer need an account, you can delete it. Deleting an account removes it from all assigned products and archives it so it won’t appear in active use going forward.Filtering products by sales account
Sales accounts can also be used when managing your catalogue. You can filter your product list by sales account using the Sales Account column in the products table. This is especially helpful when reviewing products across multiple channels or checking which products haven’t been assigned yet.Supply planning
Supply planning helps you monitor stock levels and forecast demand based on your order history. It shows you which products are running low, how much stock is allocated to pending orders, and helps you plan when to reorder.Stock tracking
To use supply planning, you need to enable stock tracking on your products. This lets you:- Set current stock quantities
- Track how much stock is allocated to orders
- See demand based on recent sales
- Get forecasts based on historical order patterns
Stock tracking is optional. If you manage inventory outside of FikaTrade, you can simply mark products as unavailable when they’re out of stock instead.
Understanding supply planning
The supply planning view shows several key metrics for each product:Using supply planning
Supply planning is most useful when you:- Have products with stock tracking enabled
- Want to see which products need reordering
- Need to understand demand patterns
- Want to avoid stockouts
Stock adjustments
You can update stock quantities directly from the supply planning view, or from individual product pages. Stock adjustments let you:- Add stock when you receive new inventory
- Reduce stock when items are damaged or lost
- Correct stock levels if counts don’t match